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NBNSBS Backup FAQ
What if we already have a tape backup system?
Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can be kept on the remote backup system. While the tape system can be used to create a full backup of the entire system once or twice a month instead of on a daily basis, tapes requires more maintenance. The remote backup system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes
Onsite, Offsite - What's The Difference?
Basically, remote backups work like regular tape backups, with one important difference. Instead of sending backups to a tape drive or other media attached to the computer being backed up, a remote backup sends encrypted file data over the internet to a computer file storage system safely off-site. This usually happens at night while your business is closed and nobody is using the computers. It's completely automatic.
Why Are Remote Backups Considered More Beneficial?
The data is immediately stored off-site using an automated backup system. Also, only an internet connection is needed, completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.
Is my data encrypted as it travels over the Internet?
Yes. All data is encrypted before it leaves your computer.
What type of encryption is used?
All files are encrypted using 128 bit DES, 192 bit Triple-DES or 448 bit Blowfish encryption which is selected by the user with their own personal encryption code which is only known by the user of the system.
What is encryption?
Encryption is basically a mathematical formula that scrambles a data file. And the only way to unscramble it is with the encryption code.
What platforms does Data Vault support?
Any Windows 95, 98, Me, NT, 2000 or XP computers. The Client software communicates to the Data Vault's Server using the TCP/IP protocol.
Can I backup other platforms?
The Nothing But Net Backup client supports mapped network drives and the Network Neighborhood; it can backup data from any computer that is accessible via the network. A single can backup the local computer and any number of local or remote network computers using our powerful user interface.
What type of Internet connection is required?
Any type of connection, high speed LAN, Cable, DSL. Dialup modem use is NOT recommended.
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Do I need to backup my entire computer?
In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Try to focus your selection on things like your "My Documents" folder and data files of your important programs like accounting, income tax, contact management, email files, etc. Your online backup software comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located.
What happens if I exceed my quota?
If you exceed your quota, we will notify you that you have exceeded your quota. Nothing But Net Remote Backup system will not prevent your backups from continuing until your account reaches 110% of your set storage level. Should you remain over your storage Level, our support staff will contact you to upgrade your account or to assist you in deleting non-critical files from your account.
Should I also have a local backup in addition to my online backup?
It's up to you. We encourage people to do both local and remote backup for absolute protection. Users that want an added level of protection will perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe.
What is the Archive/ Recovery CD Program?
Data Vault's Archive/ Recovery CD program is a service that we offer which copies all of your data from our servers onto CD(s). This allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. When the Archive/ Recovery CD is ordered, it includes all of your account data. Each CD holds approximately 650 MB, so accounts with more that 650 MB of storage will require multiple CDs.
How many backups do you retain online?
This greatly depends on the size of your backup, generally by default we maintain 31 versions. We can customize your number of online backups to meet your company's needs.
What happen if I get disconnected during the backup?
Not a problem. If a current backup cannot be sent or is interrupted, our Backup client software will continue to retry until a connection can be re-established, it will pick up from where it was interrupted until the entire backup is complete.
What do I do if I forget or lose my encryption password?
Lost passwords cannot be recovered.
What if I have any additional questions?
Please feel free to ask us, we are more than happy to answer any questions you may have.
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